We’ve gathered answers to common questions about our services and how we can help protect and beautify your home or business.
At Excel Eco Clean, we’re committed to transparency and exceptional service. These frequently asked questions are designed to help you better understand our services and what makes us the right team for your exterior cleaning needs.
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What areas do you serve?
We are proud to serve a wide range of communities across central Illinois, including Champaign, Charleston, Mattoon, Monticello, Urbana, St. Joseph, Mahomet, Tolono, Effingham, Decatur, Springfield, Bloomington, Peoria, Mt. Zion, Chatham, Terre Haute, and Savoy.
What are your normal business hours?
We are available from 8:00 AM to 4:00 PM Monday through Friday. We are closed Saturdays and Sundays.
How do I get a quote for cleaning services?
You can easily request a free quote for a service by calling us at (217) 345-9595 or by filling out our online request form, which allows you to select your preferred contact method and time of day.
How experienced is your team?
We bring over 30 years of industry experience. Our team focuses on providing the very best for our customers and finding the most effective way to service each unique property.
Do you run background checks on employees?
Yes – for your complete safety and confidence, we thoroughly background check all employees and also provide extensive training, certifications, and state-of-the-art equipment to ensure we deliver the best possible service.
What makes your cleaning solutions “eco-friendly”?
All of our cleaning solutions are 100% biodegradable, water-based, non-hazardous, and completely fossil-fuel free, which allows us to provide a deep clean that is also safe for the environment.
Do you serve residential and commercial clients?
Absolutely. Our comprehensive cleaning solutions are tailored for both homes and businesses, and our technicians are fully equipped to provide high-quality services for a wide range of property types.
What is the benefit of softwashing over traditional pressure washing?
Pressure washing can damage and degrade delicate surfaces with intense water pressure. Soft washing applies specialized cleaning solutions at a gentle pressure similar to that of a garden hose. The cleaning solutions we use are biodegradable and specifically formulated to target mold, algae, and other organic contaminants, sanitizing the surface they were growing on and slowing their regrowth. Soft washing also uses one-third of the water required for traditional pressure washing.
Do you use a specific certification or system for your softwash services?
Yes, we proudly use professional-grade SoftWash Systems and F9 products, and we operate as certified Softwash Professionals Good Stewards. This means we safely deliver clean surfaces using proven methods.
What kinds of residential roof systems can you clean?
Our softwash solutions are highly effective on a wide range of roof types. We specialize in cleaning asphalt shingles, metal, shake, and slate roofing, but if your property has a different roofing system, please do not hesitate to contact us to chat about how we can help.
What exterior surfaces can you clean, aside from roofing and siding?
Our cleaning methods are safe for many exterior surfaces, including concrete, decks, driveways, fences, gutters, and more.
Will softwashing get rid of organic growth like moss and lichen on my roof?
Yes – softwashing is specifically designed to target organic contaminants like moss, lichen, mold, algae, and bacteria, all of which can eat away at exterior surfaces in addition to causing unsightly staining, streaking, and discoloration.
What types of commercial buildings can you clean?
We provide specialized commercial exterior cleaning for many types of buildings, including apartments, hotels, and government buildings. If you want to know if we can handle cleaning your facility, just give us a call, and we will discuss your needs.
What janitorial and commercial interior cleaning services do you offer?
Beyond exterior washing, we provide several dedicated indoor commercial cleaning and janitorial services that help keep your facility clean, sanitary, and welcoming. Popular services include floor cleaning, grout cleaning, and upholstery cleaning, as well as general janitorial services.
Are your indoor cleaning services safe for pets and staff/families?
Yes, all of our core services focus on providing cleaning that is both effective and safe.
Can you clean more delicate interior items like rugs and upholstery?
Yes, we offer specialized rug and upholstery cleaning services, and our technicians are fully trained and equipped to provide a thorough, safe cleaning.
What types of floor cleaning do you provide?
We offer expert carpet, tile, and grout cleaning services.